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Refund Policy

Last Updated: December 10, 2025

Overview

At Sprenglish, we are committed to customer satisfaction. If you are not satisfied with our service, we offer a hassle-free refund policy as detailed below.

Eligibility for Refunds

You are eligible for a refund if:

• Your refund request is made within 2 days of the subscription purchase date
• You are a first-time subscriber requesting a refund
• You have not violated our Terms of Service
• You are requesting a refund for a direct subscription purchase (not a gift or promotional subscription)

Non-Refundable Items

The following are non-refundable:

• Subscriptions purchased more than 2 days ago
• Special promotional offers or discounts
• Gift subscriptions
• Premium add-on features purchased separately

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at kanahiya527@gmail.com
2. Provide your account details and subscription information
3. Explain the reason for your refund request
4. Our support team will review your request and process it within 24 hours

Refund Processing Time

Once your refund request is approved:

• The refund will be initiated within 5-7 business days
• The actual credit to your original payment method may take 7-14 business days depending on your bank or payment provider
• We will send you a confirmation email once the refund has been processed

Conditions for Refund Rejection

We may deny refund requests if:

• The request is made more than 3 days after purchase
• The user has already received a refund previously
• The request is for a subscription purchased with fraudulent payment information
• The user has violated our Terms of Service or Community Guidelines
• The subscription was part of a business or educational bulk purchase

Special Circumstances

If you have special circumstances that prevent you from using SprenGlish, please contact us directly. We may be able to:

• Pause your subscription temporarily
• Transfer your subscription to another user
• Offer a partial refund or credit

Family and Group Plans

For family or group subscriptions, refund requests must be made by the primary account holder. The entire group subscription will be refunded if the refund is eligible.

Free Trial Cancellation

If you are using our free trial and wish to cancel before conversion to a paid subscription, simply cancel before the trial period ends. You will not be charged.

Payment Method Refunds

Refunds will be credited back to the original payment method used for the purchase:

• Credit/Debit Card: 7-14 business days
• Digital Wallets (Apple Pay, Google Pay): 5-10 business days
• Bank Transfer: 7-14 business days

Contact Us

For any questions or concerns about our refund policy, please contact:

Email: kanahiya527@gmail.com
Response Time: We typically respond within 24-48 hours

Changes to This Policy

Sprenglish reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of the service after changes are posted constitutes your acceptance of the modified policy.

Legal Notice

Nothing in this refund policy should be construed to limit any statutory rights you may have as a consumer under applicable law. If you have consumer protection rights in your jurisdiction that cannot be waived, they remain in effect.